Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, placing orders, or contacting us:

• Name, email address, mobile number
• Delivery address and GST details
• Payment transaction details (processed securely via Razorpay)
• Device location (with your permission, for address auto-detection)
• Order history and preferences

2. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, dispatch notifications, and delivery updates via SMS and email
• To generate GST-compliant invoices
• To improve our website and services
• To send promotional communications (you can opt out at any time)

3. Location Data

We request location access only to help auto-fill your delivery address. Location data is not stored on our servers. It is used only in the moment you trigger the auto-detect feature.

4. Third-Party Integrations

We integrate with the following third parties who have their own privacy policies:

• Razorpay – Payment processing
• MSG91 – SMS notifications
• Google Analytics – Website analytics
• Google Maps – Address detection
• Facebook/Meta – Marketing analytics (Pixel)

5. Data Security

We use industry-standard encryption (TLS/SSL) for data transmission. Passwords are hashed using bcrypt. Payment data is handled exclusively by Razorpay and is never stored on our servers.

6. Your Rights

• Access your personal data through your account dashboard
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications

7. Contact

For privacy-related queries: contact@netsocean.com