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Refund & Cancellation Policy
Last updated: June 2025
NetsOcean is operated by GCM Enterprises — Proprietor: MAILAPALLY GOPICHAND
1. Standard Bag Orders
Cancellation Before LR Generation
If you cancel your standard order before a Lorry Receipt (LR) has been generated:
- Full refund of the order amount will be processed
- Refund will be credited within 5-7 business days to the original payment method
Cancellation After LR Generation
If you cancel your standard order after an LR has been generated (transport booked):
- Actual shipping/transport charges will be deducted from your refund
- The LR hold amount will be deducted as notified at time of cancellation
- Remaining amount will be refunded within 5-7 business days
2. Custom Orders
Production of precision-cut net pieces begins immediately after payment confirmation. Once cutting begins, the material cannot be repurposed. Please ensure your measurements are correct before placing a custom order.
3. Sample Kit Orders
- What you pay: A one-time sample kit fee (amount shown at checkout) to receive 3 net samples (2ft×2ft each — HDPE 45mm, HDPE 40mm, Twisted 35mm) delivered to your address.
- How the credit works: When you place your main net order of any value, the sample kit fee is automatically deducted from your order total. You pay nothing extra for the samples — it is a fully credited prepayment.
- Credit validity: The credit is valid for one use only and is applied to your first qualifying net order after the sample kit payment. It cannot be exchanged for cash, transferred, or used in combination with other discounts.
- Non-cancellable: Once a sample kit payment is confirmed, cancellation is not accepted as samples are dispatched promptly. However, your credit is protected and will be applied on your next order.
- Damaged samples: If sample pieces arrive damaged, contact us within 48 hours with photographs at contact@netsocean.com. We will issue a replacement.
4. Refund Process (for eligible refunds)
- Approved refunds are processed to the original payment method
- UPI/Bank Transfer: 3-5 business days
- Credit/Debit Card: 5-7 business days
- The actual timeline may vary based on your bank
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs. We will investigate and, if confirmed, provide a replacement or full refund at our discretion.
6. Contact for Cancellations
Email: refund@netsocean.com (for refund delays or issues)
Or cancel directly from your account dashboard at any time.