Shipping & Delivery Policy

1. Dispatch Timelines

• Standard Bag Orders: Dispatched on the same day of payment confirmation (subject to order being placed before 2 PM on business days).
• Custom Cut Orders: Dispatched within 48 hours of payment confirmation. Production begins immediately after payment.

2. Delivery Coverage

We deliver pan-India via road transport (LR-based) and courier services. Most metro cities receive delivery within 3-5 business days. Tier 2/3 cities may take 5-10 business days depending on transporter routes.

3. Lorry Receipt (LR)

An LR (Lorry Receipt) is generated immediately after dispatch. The LR number is shared with you via:

• SMS to your registered mobile number
• Email to your registered email address
• Your NetsOcean account dashboard

4. Shipment Tracking

You can track your shipment from your NetsOcean account dashboard at all times. Tracking is integrated via ClickPost and provides real-time status updates from the transporter.

5. Delivery Responsibility

• Ensure someone is available at the delivery address to receive the consignment
• Inspect the package for damage before accepting delivery
• For any delivery issues, contact us within 48 hours

6. Shipping Charges

Shipping charges vary based on destination, weight, and carrier. Charges are calculated and shown at checkout. For large custom orders, shipping may be calculated post-dispatch based on actual consignment weight.

7. Contact

For shipping queries: contact@netsocean.com